Until recently, Catherine Miller had been parking for free in a vacant lot under Bridgeport Canada Line station, which is owned by the River Rock Casino. It has been closed for two months and is causing parking headaches for many commuters, including Miller. Alan Campbell photo

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A commuter who travels Downtown from Richmond every day is appealing for the River Rock Casino to reinstate its formerly free parking lot.

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For five years, Catherine Miller parked in the casino’s vacant lot, to the south-east of Bridgeport station, before jumping on the Canada Line to get to her accountancy office in Vancouver.

At the end of August, however, the lot was abruptly closed off, forcing commuters to park in the casino’s already congested south parkade, which only costs $2.50 a day.

Since then, Miller, who lives near Westminster Highway and No. 6 Road, has spent hours circling the parkade and surrounding streets looking for a parking option.

“By 8:30 a.m. every morning, all the spots are taken in the parkade and those spots are not opening up again that day, as they’re used primarily by commuters,” Miller told the Richmond News.

“Cars are circling around the block, looking for somewhere to park. Cones are placed in front of businesses and the few houses that are there. It’s all two-hour parking limits or spaces reserved for casino guests.

“I think there are parking spaces about five blocks away, but that’s not really an option, is it? I have to drive around and around and sometimes I end up having to just drive all the way to my office Downtown, it’s all very random.”

Although the lot was previously free, Miller said she would be more than willing to pay to park there.

“Why can’t we just have some parking meters out there? Charge the $2.50 a day, the same as the parkade?” she added.

Asked if she had considered parking at other Canada Line stations in Richmond, Miller simply said, “no chance.”

“It’s all shopping mall parking…so that’s out. I’m trying to use public transit but it’s causing a lot of inconvenience.

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“Is this not what we’re supposed to be doing to save the environment?”

After contacting the casino, Miller has been told that it is “working on options with the city.”

Sonja Mandic, director of media relations for River Rock’s owner, Great Canadian Gaming Corporation, told the News the lot had to be closed due to it “becoming a dumping ground for trash and abandoned vehicles.”

Mandic said the company is working with the City of Richmond to “ensure that the necessary upgrades are made to the vacant area, ensuring safety for all who use that particular parking area.

“Until the project is completed, the public is encouraged to use the 24-hour South Parkade located across the River Rock Casino Resort where parking is available for $2.50 all day.

“We do recognize that at times the South Parkade may fill up and space may be limited, but we are hopeful that together with the (city), we will be able to offer a temporary parking solution in the near future.

“We appreciate everyone’s patience and understanding during this time.”

Check-in requirements:

• Must be 19 years of age or older to check in.
• Matching credit card with valid picture ID, driver’s license or passport will be required at check-in.
• Accounts without a credit card guarantee will require a $500 cash deposit on top of the room and tax at check-in.
• Guests using a Visa/Mastercard Debit card will be required to provide a $500 cash deposit on top of room and tax at check-in.
• Please note that we do not accept pre-paid credit cards as payment, in whole or part.
• Company or Membership ID will be required at check-in to honor the applicable rate.

Cancellation Policy:

• Should you need to cancel your reservation, please contact us 24 hours before your arrival, or no later than 4pm PST the day before your arrival to avoid a cancellation penalty.
• Pre-paid reservations are not subject to refund, in whole or part, in the event of cancellation.

Pet Friendly

• Your pets are family, so why leave them at home.
• River Rock loves animals and will make sure they are comfortable when they are here.
• For full details on our Pet Friendly program click here.

Food & Beverage Policy:

• Please note that we do not allow outside food and beverage to be brought to your room/suite.
• Should you require a catering service or room service during your stay, please dial “0” from your room and one of our guest service representatives will be happy to direct your call accordingly.

Casino Entry:

We would like to take this opportunity to welcome you! Thank you for visiting!
For the safety of our guests and staff, you will be denied entry or asked to leave the premises if you are:

• Under the age of 19 years old*;
• Intoxicated, or impaired by alcohol or drugs;
• in possession of, or impaired due to, (an) illegal substance(s);
• In possession of outside alcoholic beverages or weapons;
• Wearing clothing or accessories with gang-related branding/emblems, graphics, obscene graphics or profane language;
• Damaging or destroying company property; or
• For other reasonable causes as deemed appropriate by management or security.

* We ID under 30! Take it as a compliment. Acceptable government issued photo ID, including a secondary piece of ID is required upon entry and may be asked for during your visit.

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Guest Experience:

We are committed to creating a safe, welcoming and memorable experience for all of our guests.
We ask that your conduct respects the rights of others to enjoy their entertainment experience and behave appropriately at all times.
For your safety and comfort, unacceptable conduct will result in being asked to leave the property and/or possible barring and included, but is not limited to, the following:

• Use of foul, threatening, or abusive language or gestures;
• Fighting;
• Threatening or offensive conduct towards others;
• Consumption, smoking or vaping of cannabis on property; or
• Smoking or vaping on property outside of designated areas.

Violence – Not Part of The Game! Violence Is Not Tolerated at Our Property:

Violence: the attempted or actual exercise of any physical force that causes or could cause injury, including any threatening statement or behaviour which gives a person reasonable cause to believe that they are at risk of injury.
Please always respect our team members and guests.

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Parking:

• Valet parking services available 24 hours at the rate of $21 per night.
• Complimentary self-parking, in West Tower, included with resort fee.
• Additional self-parking available in the South Tower at $2.50 per vehicle, per day (24 hours maximum stay)
• Parking available for vehicles up to 6’8″ in height
• Over-height and oversized vehicles such as Camper Vans, RV, Mini Bus, Bus, Trucks with trailer, etc. will be charged according to the number of stalls occupied at the base rate of $21 per stall, per night through our valet parking services
• Electric vehicle charging station available in P1 of the South Tower through our valet.

Firearms Policy:

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• No firearms are permitted on River Rock property at any time, including but not limited to hotel rooms and suites, casino, facilities, and general public areas.
• This policy does not apply to on-duty law enforcement officers.